Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can resolve garage door remote issues within a single service call, typically scheduled for next-day service. Common remote problems include dead batteries, signal interference, or programming issues—all of which our technicians can diagnose and fix quickly. For battery replacement or reprogramming, the fix usually takes less than 15 minutes. If the issue is with the opener's receiver or antenna, we carry replacement parts on our trucks and can complete most repairs the same day. For emergency situations where you're locked out, we offer 24/7 service and can often arrive within hours.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Garage door remote problems can stem from several sources. The most common cause is simply dead batteries—we recommend replacing them annually as preventive maintenance. Signal interference from nearby electronics, LED lights, or even neighbors' garage door openers can also disrupt communication between your remote and the opener. Physical damage to the remote, worn-out buttons, or water damage are other frequent culprits. On the opener side, issues with the antenna, receiver board, or logic board can prevent remotes from working properly. Sometimes, power surges can erase the opener's programming, requiring remotes to be re-paired. Our technicians can quickly diagnose the root cause and provide the appropriate solution.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations to fit various budgets. We partner with reputable financing companies to provide 0% interest options for qualified buyers on terms up to 18 months. For larger projects, we offer extended payment plans with competitive rates up to 60 months. The application process is quick and can be completed on-site—most customers receive a decision within minutes. We also accept all major credit cards, checks, and cash. Our goal is to make quality garage doors accessible to every homeowner, and we're happy to discuss payment options during your free estimate.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-4 hours for a single door and 5-6 hours for a double door. This includes removing the old door, installing the new door and tracks, mounting the opener, programming remotes, and testing all safety features. Complex installations involving structural modifications, custom doors, or high-lift track conversions may take a full day. We schedule installations to minimize disruption to your day, and our team leaves the work area clean and your garage fully functional before departing.

Question 5

What's included in your 5-year warranty?

Accepted Answer

Our 5-year warranty covers both parts and labor on all installation and repair work we perform. This includes springs, cables, rollers, hinges, tracks, and opener components. If any part we install fails during normal use within five years, we'll replace it at no cost to you—including the labor to install it. The warranty is fully transferable if you sell your home, adding value for potential buyers. Note that the warranty covers defects and normal wear but does not cover damage from accidents, misuse, or acts of nature. Manufacturer warranties on doors and openers are separate and often extend even longer.

Question 6

Can you match my home's existing style with a new garage door?

Accepted Answer

Absolutely! We specialize in helping homeowners find doors that complement their home's architecture. Whether you have a colonial, craftsman, contemporary, or any other style home, we offer hundreds of design options including carriage-house doors, modern aluminum and glass panels, traditional raised-panel styles, and custom wood doors. During your free consultation, we'll discuss your aesthetic preferences, show you samples, and even use design software to visualize how different doors will look on your specific home. We work with all major manufacturers and can source custom options for unique requirements.

Question 7

How do I know if my garage door springs need replacement?

Accepted Answer

Several signs indicate your springs may need replacement: the door feels unusually heavy when lifting manually, the door doesn't stay open on its own, you notice visible gaps or stretching in the springs, or you hear loud squeaking or grinding noises. A broken spring is unmistakable—you'll hear a loud bang (like a gunshot) and the door won't open at all. Springs typically last 10,000-15,000 cycles (one cycle = one open and close), which translates to 7-12 years for average use. We recommend annual inspections to catch spring wear before a break occurs. Never attempt to replace springs yourself—they're under extreme tension and can cause serious injury.

Question 8

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount horizontally above the door opening and use torque to lift the door. They're more durable, provide smoother operation, and are considered safer because they don't have exposed parts under tension. Extension springs run along the horizontal tracks on both sides of the door and stretch to store energy. While less expensive initially, extension springs wear out faster and can be dangerous if they break without safety cables. For most modern installations, we recommend torsion springs for their superior performance and safety. We can convert extension spring systems to torsion during a replacement.

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